This course will teach you: The reasons why a customer may be dissatisfied with a product or service; How to use your voice to defuse a tense situation; and how remaining calm can improve a customer’s mood; Why you should never attempt to deny responsibility; Why you should focus on the customer first; then the problem that has prompted their complaint; Why you should follow up with a customer after you have solved their problem.
academy+ provides individuals and SMEs with blue-chip quality learning and development opportunities. Our range of 700+ CPD-certified courses covers everything from industry-specific knowledge to mandatory training programmes, digital skills, professional development, and hobby and lifestyle courses. Training is delivered via our three core brands: New Skills academy+ helps individuals excel in their personal and professional lives; Staff Skills academy+ equips SMEs with mandatory training, personal development and wellbeing services; and Scott Bradbury offers bite-sized digital learning resources designed to improve individuals’ performance at work.
