Telephone Triage

Training Course • Belmatt Healthcare Training

About the CPD course

This course responds to UK health policy makers suggestions and local commissioners investments in telephone consultations to improve patient access and alleviate staff workload. This session covers communication skills; managing repeat callers; prescription requests; palliative care; abusive callers and callers with mental health problems. Includes tools for paediatric assessment; and an overview of 111 pathways.

CPD Provider

Belmatt Healthcare Training

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Belmatt Healthcare Training

Accredited courses for healthcare professionals, advance skills, practice nurse, nmc revalidation. We are specialists in Healthcare Training and Education.