Effective Support for Customers in Vulnerable Circumstances
Training Course
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BPA Quality
About the CPD course
Awareness of the unique and individual needs of vulnerable customers has never been more important in a range of industries – but firms frequently tell us they don't know how to equip their staff to spot and support vulnerability and deliver the right outcomes for customers. This comprehensive vulnerable customer training; delivered by industry experts; provides: Real-world; actionable solutions to help customers in vulnerable circumstances. The human-centred tools your team needs to build empathy and awareness to support a range of sensitive and challenging circumstances. The guidance you need to become market leaders in compassionate; regulatory compliant customer care.
Whether looking to increase revenues, grow customer loyalty or identify under-performance, we use our solutions to independently analyse customer communications. We support our clients with every element of their quality journey, from their quality strategy, assurance, mystery shopping, benchmarking and surveys right through to sophisticated technology to underpin the whole quality management process.
