About the CPD course
This is a short course; to provide candidates with the opportunity to explore a range of strategies to ensure they provide a good service to their customers; and gain an understanding of how to deal with difficult customers.
"Learn everything you can, anytime you can, from anyone you can. There will always come a time when you will be grateful you did."
"It’s taken me all my life to learn what not to play."
"All the world is my school and all humanity is my teacher."
"Education is not preparation; education is life itself."
"Wisdom comes not from age, but from education and learning."
"I was obliged to be industrious. Whoever is equally industrious will succeed equally well."
"The roots of education are bitter, but the fruit is sweet."
"Gold has a price, but learning is priceless."
"Living is easy with eyes closed, misunderstanding all you see."
"Teaching is only demonstrating that it is possible. Learning is making it possible for yourself."
"The capacity to learn is a gift; the ability to learn is a skill; the willingness to learn is a choice."
"The mind is not a vessel to be filled, but a fire to be ignited."
"You don't understand anything until you learn it more than one way."
"Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young."
"Science is organised knowledge. Wisdom is organised life."
"We are what we repeatedly do. Excellence, therefore, is not an act, but a habit."
"Self-education is, I firmly believe, the only kind of education there is."
"Education is the kindling of a flame, not the filling of a vessel."
"Education is the movement from darkness to light."
"You cannot open a book without learning something."
"We are born not to be perfect, but to learn and reflect from imperfections"
"I am learning all the time. The tombstone will be my diploma."
"The beautiful thing about learning is nobody can take it away from you."
"Learning is a treasure that will follow its owner everywhere."
"You do not learn to walk by following rules. You learn by doing, and falling over."
"I am always doing that which I cannot do, in order that I may learn how to do it."
"For the best return on your money, pour your purse into your head."
"Education is not the learning of facts, but the training of the mind to think."
"Light up the darkness."
"Live as if you were to die tomorrow. Learn as if you were to live forever."
"It does not matter how slowly you go as long as you do not stop."
"Learning never exhausts the mind."
"Education is not the filling of a pail, but the lighting of a fire."
"Education is the key to unlocking the world, a passport to freedom."
"Every time man makes a new experiment he always learns more. He cannot learn less."
"Tell me and I forget. Teach me and I remember. Involve me and I learn."
"Learning is an experience. Everything else is just information."
"I had six honest men. They taught me all I knew. Their names were: Where, What, When, Why, How and Who."
"The noblest pleasure is the joy of understanding."
"Education's responsibility is to replace an empty mind with an open one."
"A man, though wise, should never be ashamed of learning more, and must unbend his mind."
"You can never be overdressed or overeducated."
"Real learning comes about when the competitive spirit has ceased."
"I am still learning."
"Knowledge speaks, but wisdom listens."
"Much to learn, you still have."
"Commit yourself to lifelong learning. The most valuable asset you'll ever have is your mind and what you put into it."
"It is the art of an educated mind to be able to entertain a thought without accepting it."
"In learning you will teach, and in teaching you will learn."
"Education is a progressive discovery of our own ignorance."
"Mistakes are great, the more I make the smarter I get."