Customer Centricity

Online Course • Deloitte - FinLearn

About the CPD course

Customer centricity is an organisational mindset that puts the customer at the centre of everything of the business. It is about truly understanding the customer; so you can anticipate their wants; needs and communication preferences; create meaningful experiences; and build lasting relationships with them. This introduction module will help you to understand design thinking and the tools and methodologies required to become more customer-centric in a GBS organisation; and create your own customer journey map.

CPD Provider

Deloitte - FinLearn

View Profile

Send an enquiry

Full Name*

Email Address*

Contact Number*

Industry*

Your Enquiry*

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Deloitte - FinLearn

Rapid advancements in digital technology, new ways of working and shifting expectations of businesses are changing the way that organisations work, forcing finance to adapt to keep up. FinLearn supports Finance teams with interactive learning experiences based on Deloitte expertise, leveraging methodologies and knowledge from delivering global and complex projects.