About the CPD course
Customer Complaints Handling. Good customer service is essential for the success of your organisation. Especially when things don't go to plan. Training your staff to understand the significance of regulated complaints - and how to manage them - is vital for maintaining good relations with their customers. This course will explain how to respond to a regulated complaint effectively; what the appropriate steps are for each instance; and how to take preventive actions.
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DeltaNet International
DeltaNet International provides affordable elearning solutions for business of all sizes. Our Adapt learning platform provides a comprehensive suite of elearning courses spanning compliance, health and safety, and performance management topics. Using advanced instructional techniques such as interactive video and gamification, DeltaNet's online training courses are highly engaging and we offer support alongside bespoke, editable content.
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