Customer Services

Training Course • Electrical Distributors' Association (EDA)

About the CPD course

This module covers: What is excellent customer service? The customer journey; Customer service: right first time; every time; The importance of stock availability; Time management; The skills of questioning and listening; Selling add-ons as a service; Measuring customer service and going the extra mile.

CPD Provider

Electrical Distributors' Association (EDA)

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Electrical Distributors' Association (EDA)

Founded in 1914, the EDA is the trade association for electrical wholesale distributors in the UK. Wholesale distributors are the essential link between manufacturers of electrotechnical products and the electricians and electrical contractors who install them. The EDA supports and represents UK wholesalers, that join as Members, with Affiliated Membership open to manufacturers, solution providers and service providers.