CPD Courses

Customer service and Managing conflict

Training Course Gateway Training & Consultancy

About the CPD course

Customer service in a healthcare setting has a unique set of challenges specific to providing a first-rate service and ensuring patient satisfaction. Among these challenges are such issues as patient privacy; high volume; and management of people who may be in crisis including those who have suffered recent loss. This healthcare customer service; reception and telephone skills programme enables participants to have an understanding of what makes for a good customer-service experience; how to deliver excellent customer service in person and over the telephone; and manage sensitive situations.

CPD Provider

Gateway Training & Consultancy

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Gateway Training & Consultancy

We are specialists in the field and are committed to delivering excellence in First Aid Dealing with Vulnerable Adults Health and Child Care and Human Resources training throughout the United Kingdom.

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