Ensuring; Patient; Family and Staff Involvement in Learning from Patient Safety Incidents

This one day course focusses on the involvement of patients; families and staff under the new Patient Incident Response Framework (PSIRF) and has a practical approach to learn the skills required. The course follows current NHS Patient Safety Incident Investigation (PSII) guidance and teaches recognised good practice to engage and communicate with all those involved in healthcare learning responses whilst considering Human Factors; “Just Culture” and the “Duty of Candour; how to communicate effectively with patients; how to conduct the new “Being Open Conversations” as well as more formal interviews and how to offer supportive feedback to all parties involved.