CPD Courses
Communicating with and understanding vulnerable customers
Training Course • Heimdallr Solutions
About the CPD course
This course is delivered as a half day interactive course which raises awareness and understanding of the factors that may make a customer vulnerable. This includes the ageing process; cognitive difficulties and mental health issues. Delegates participate in an experiential exercise which simulates some aspects of sensory loss. This helps to develop empathy and understanding of how a person with vulnerabilities may experience the service or products that the organisation provides. Delegates build on this experience and the increased knowledge and understanding of vulnerable customers developed during the course to identify improvements and changes to their own business practice.
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Heimdallr Solutions
Since 2014 it has been Heimdallr objective to provide discreet and preventative security solutions. We work closely with our clients to establish a good working relationship, in doing so we are able to continuously refine their requirements so as to deliver accurate results and feedback. Heimdallr operates globally and has delivered training and assessments in over 70 different countries on all 7 continents.
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