This violence and aggression at work online training course gives guidance about the prevention; control; and de-escalation of aggressive and potentially violent situations. Workplace violence includes "any incident in which a person is abused; threatened or assaulted in circumstances relating to their work" as per Health and Safety Executive. Verbal abuse and threats are more common in the workplace than physical attacks. While these type of incidents cannot always be predicted; they can be prepared for. Anyone at risk of exposure needs to be prepared to handle them to minimise the risk themselves and others.
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