Delivering Exceptional Service

This module will provide an introduction as to how to achieve an exceptional service culture for both companies and individuals with a goal to deliver service that counts every possible time. Learners will gain an understanding as to how having an exceptional service culture leads to success for management, stakeholders, and employees. The course provides a high-level overview of delivering exceptional service in the workplace. It covers topics ranging from service culture, delivering exceptional service using a personalised approach, active listening, and how to handle challenging situations with customers