Customer Experience Management

Training Video • Ingenium Training & Consulting

About the CPD course

Explore how organisations orchestrate; design; and deliver on their brand promise to positively influence customer experience and loyalty to yield customer growth with better financial outcomes. Exploring for client experience essentials and complimentary strategies. Customer centricity including culture and adoption underpinned by research; metrics & measurement to drive experience governance and continuous improvement. Suitable for First Time; Emerging Executive; and Strategic Leaders who require specific training or a knowledge refresh. Comprising of seven submodules; delivered on-line through a series of thirty-four video vignettes; interactive exercises with over four hours of detailed content; hosted on our Learning Management System.

CPD Provider

Ingenium Training & Consulting

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Ingenium Training & Consulting

Ingenium are human and organisational performance specialists. At Ingenium we believe people are the greatest asset a company has. All of our programs blend academic rigour with real world practical experience to ensure you get the best learning experience possible. Delivered by seasoned professionals and focusing on leadership and management development we will help you and your team achieve their potential and deliver the result you organisation needs.