CPD Courses

Optimising Your Outcomes – Impact Practice and Measuring Outcomes for Helplines

Training Course Kiltti

About the CPD course

The Optimising Your Outcomes course enables you to examine your quantitative and qualitative call data and looks at how these can provide insights into your callers. We explore a variety of current methods of measuring outcomes. Each technique has its own advantages: and we'll look at how they can be best utilised to be most effective for your organisation.

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Kiltti

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Kiltti

Kiltti

We understand the pressures of life and work in today’s world, and how we can become stressed, overwhelmed and stuck. It can make us angry, dismissive, judgemental, short-tempered, critical and frustrated. There are few circumstances where those reactions improve the situation. And since improving the situation is what we want, it makes sense to have a different approach, doesn’t it? 

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