Business Performance Measurement Course

Online Course • Knowledge Door

About the CPD course

This online course should give you a clear understanding of key concepts in performance management; the process to present performance data; and customer KPIs. You should learn about customer KPIs; employee KPIs; and financial KPIs. This course should help you measure the right thing; understand key performance indicators; balanced measurement; financial measures; customer measures; and process measures. You should understand the should and skill matrix and master elements like directing; encouraging; supporting; and delegating. By the end of the course; you should have some knowledge of performance management; golden thread; setting objectives; and measuring and monitoring.

CPD Provider

Knowledge Door

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Knowledge Door

At Knowledge Door, we provide a wide range of internationally recognised qualifications to industry standards, developed and supported by teaching and professional experts. Our professional qualifications address skills gaps and teach skills and knowledge that bring value to businesses. But, we aren’t just focused on direct career advancement. We know that learning, no matter what it is, creates a foundation for personal development, so we offer a wide-ranging choice of subjects.