Customer Service

Online Course • Lead Academy

About the CPD course

This online customer service course is perfect for those who want to kickstart their career as a customer service agent. This course will introduce you to the key concepts of customer service and help you understand all the fundamental aspects of it. This flexible online course will also help you know the hits and tips required to excel as a customer service agent. This customer service course will also help you explore your own experience of being a customer and understand what your customers expect from you. This flexible online course will also explain how to meet and greet your customers and also help you enhance your telephonic skills. By the end of the course; you will strengthen communication skills; persuasive speaking skills; patience; self-control; empathy and more to become a professional customer service executive.

CPD Provider

Lead Academy

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Lead Academy

We offer a wide range of courses suitable for all levels. Whether you want to advance your career or simply learn something new, we’ll have the course for you.