Hotel Receptionist

Online Course • Lead Academy

About the CPD course

This course is beneficial for those who want to gain practical skills in conversing with customers and knowing telephone and email etiquette rules. You will learn the rules of grooming and dress code; and techniques to build good customer relationships. In addition; this course will help you build rapport with customers and educate you on the roles and responsibilities of the hotel receptionist. You will have a broad knowledge of upselling; cross-selling; and customer buying objections. By the end of the course; you will have gained knowledge in customer relationships; telephone etiquettes; email etiquettes; and technical concepts such as up-selling and cross-selling.

CPD Provider

Lead Academy

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Lead Academy

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