Managing Concerns; Complaints and Conflicts

Training Course • Noo Thinking

About the CPD course

Do you and your staff know the difference between a concern; complaint or a conflict? All staff will experience these at some point; do you know how they respond? Do they know how they are expected to respond? 80% of people leave a job due to some inter personnel difficulty; so investment is staff training will improve retention and give an excellent return on investment. Whole organisation training on managing relationships; professional conduct and responding to complaints; can reduce the chances of concerns becoming complaints and complaints leading to conflicts.

CPD Provider

Noo Thinking

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Noo Thinking

Never before have soft skills been so important. As we work more globally and remotely, we need to be able to apply a range of communication skills to develop and sustain high performing teams. As AI and machine learning integrate into the work place increasingly, we need to be the best humans we possibly can; collaborating, making complex decisions, showing empathy. Noo Thinking can help you to build great teams.