CPD Courses

Putting the Patient First

Workshop NPAG- Thames Management Services

About the CPD course

A one day workshop for NHS professionals; reinforcing customer care best practice so that patients receive the best possible experience through our people; always Putting the Patient First: Understanding the impact of your own behaviour on others; How to handle challenging situations and people; Effective communication techniques; Understanding and managing patient expectations; Identifying how and why perceptions are formed; Proactive versus reactive behaviour; Demonstrating a positive attitude; Taking ownership.

CPD Provider

NPAG- Thames Management Services

NPAG- Thames Management Services

NPAG- Thames Management Services

Our Aim is to provide consultancy services and support NHS and other public sector managers in the continuous improvement of service provision.

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