Ensuring Customer Service Excellence

Training Course • Partnership Media Group Ltd

About the CPD course

Understanding and identifying service users’ differing needs is vital to being able to provide efficient; specific services to everybody; for example; people from diverse cultural backgrounds or individuals with disabilities. On this interactive training course; learn how to empower your staff to provide excellent customer service; and equip them with the tools to communicate effectively with all service users. Uncover best practice on how to effectively communicate with your organisation’s service users; understand how their needs may vary and how to impart these skills on your team upon return to work. Leave with the skills to effectively deliver excellent customer service to all groups in your locality and ensure a positive service environment throughout every interaction.

CPD Provider

Partnership Media Group Ltd

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Partnership Media Group Ltd

For almost two decades we have provided unrivalled access to reliable and up-to-date information and created a platform where leading industry experts, high-profile speakers and public sector employees can network, form partnerships and work towards a common goal. Now, well established as the UK’s leading public sector events supplier, GovNet incorporates multiple divisions which facilitate every aspect of the public sector, from local government and housing to the NHS and higher education sector.