Good communication skills are important for several reasons but can often be a challenge in the high stress; time poor clinical environment. Medical students are often taught to come to a diagnosis quickly and make tough decisions without showing high levels of emotion or personal feeling. In an environment that focuses on a patient centred approach; it is vital that the medical professionals understand how to build an open; trusting rapport with their patient through active listening; understanding; empathy and the correct use of verbal and non-verbal communication skills. Good communication skills have also been proven to increase the medical professionals job satisfaction; increase patient satisfaction and decrease the amount of complaints made against the professional.
Point Taken is a training consultancy specialising in building an individual’s ability to communicate effectively and with confidence. Point Taken Training has a range of training opportunities to improve elements of your communication including Accent Softening, Confidence in Public Speaking, Interpersonal Skills and Personal Development.
