Hotels - Concierge and Porters

Online Course • The Access Group

About the CPD course

Part of our Hotel Collection of courses; this learning activity focuses on the key skills and tasks of the concierge and porter role. A hotel porter will be the person who will be available in and around the reception and main entrance of a hotel to support the guests. Concierges are mainly found working from the concierge desk located in the hotel reception area rather than working on the floor. In this activity learners will learn more about the roles of both the concierge and porters in ensuring smooth operations and promoting excellent guest service.

CPD Provider

The Access Group

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The Access Group

The Access Group is a leading provider of business management software to mid-sized UK and Asia Pacific organisations. It helps more than 47,000 customers across commercial and not-for-profit sectors become more productive and efficient.