Telephone Manner

Online Course • The Access Group

About the CPD course

This module explores using the telephone in the workplace and how to answer and make calls professionally. You wont always have the knowledge or information to be able to help a caller with their enquiry and so this module gives advice on how to deal with such instances; from transferring calls and taking messages to putting the customer on hold. You only get one chance to make a first impression; this module will help you to make it a good one.

CPD Provider

The Access Group

View Profile

Send an enquiry

Full Name*

Email Address*

Contact Number*

Industry*

Your Enquiry*

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The Access Group

The Access Group is a leading provider of business management software to mid-sized UK and Asia Pacific organisations. It helps more than 47,000 customers across commercial and not-for-profit sectors become more productive and efficient.