Customer Care and Telephone Skills

Webinar • Shelter

About the CPD course

This course examines the seven basic needs of clients and the most common frustrations of people who are dealing with poor customer service. You’ll learn to help distressed or difficult customers through positive language and active listening; implement strategies to prevent further upset and apply techniques using case studies.

CPD Provider

Shelter

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Shelter

Shelter tackles the root causes of the housing crisis by challenging the people in power to make our vision of a home for everyone a reality. We lobby the government and local authorities for new laws and policies, and more investment, to improve the lives of homeless and badly housed people.