The Consumer Duty

Online Course • Study Academy

About the CPD course

Navigate the intricate landscape of the Financial Conduct Authority's (FCA) Consumer Duty Regulation; honing the ability to delineate its rationale and purpose. Discern the businesses subject to this duty and grasp its three fundamental components. Unveil the amendments brought by the Financial Services Act 2021 and discern the behaviours targeted for eradication. With insight into 'enhanced outcomes for customers'; explore the triad of consumer principle; cross-cutting rules; and the four consumer outcomes. Delve into the new Consumer Principle; demystify FCA principles; and master the requirements of the Consumer Duty encompassing products; pricing; understanding; and support.

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Study Academy

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Study Academy

After transitioning into a fully remote or hybrid workplace, e-Learning is a critical element of staff training. When there is no possibility of teaching workers using physical lessons, you must use technology and tailor digital sessions to develop your staff. At Study Academy, we create personalised online training for your business. Anything your employees must learn can be incorporated into digital lessons, delivered through a unique platform that we build for you.