Understanding Complaints and FCA Regulations

Online Course • Study Academy

About the CPD course

Welcome to our comprehensive course; "Understanding Complaints and FCA Regulations." Gain the expertise to navigate customer complaints and comprehend Financial Conduct Authority (FCA) regulations effectively. Delve into legitimate communication channels for formal complaints and grasp the FCA's definition of a 'regulated complaint'. Learn emotional intelligence techniques for complaint handling and discover optimal methods for investigation; recording; and reporting. Understand the Financial Ombudsman Service's role; complaints' timelines; record-keeping obligations; and the formal reporting process to the FCA. Master the maintenance of a Complaints Register and delve into Root Cause Analysis Methodology.

CPD Provider

Study Academy

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Study Academy

After transitioning into a fully remote or hybrid workplace, e-Learning is a critical element of staff training. When there is no possibility of teaching workers using physical lessons, you must use technology and tailor digital sessions to develop your staff. At Study Academy, we create personalised online training for your business. Anything your employees must learn can be incorporated into digital lessons, delivered through a unique platform that we build for you.