Conflict Management For Managers at QLS Level 5

Online Course • Study Plex

About the CPD course

This conflict management course is perfect for those who want to master the rational and irrational sources of conflict; the effects of respect on conflict; and how to use respect to help resolve conflict. You will learn how misunderstandings arise and the possible solutions; personality types in conflict; how specific personalities clash at work; and how to avoid personality clashes. This online course will teach you the escalation of disputes; such as the signs of conflict escalation and the onion model of resistance. By the end of the course; you will have an understanding of the keys to conflict; how misunderstandings occur; personality types in conflict; and de-escalating conflict.

CPD Provider

Study Plex

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Study Plex

Study Plex is a company focused on providing a range of learning and development opportunities, to entertain and educate our learner base through the use of modern learning technology. We work with a range of instructors who have a serious passion for delivering their industry experience and providing invaluable training opportunities. Our goal is simple – to provide excellent quality training materials, presented in the most engaging and informative way possible. This, we feel, is the path to providing genuine knowledge which can then be practically applied in the real world.