Certified Customer Success Manager (CCSM) Level 5

Training Course • SuccessCOACHING

About the CPD course

This is an advanced level program for experienced Customer Success Managers (CSMs) or Customer Success leaders. It expands upon the best practices and strategies of Customer Success Management laid out in the CCSM Level 4 Program and will provide learners with the opportunity to take a deeper dive into customer-facing concepts that are important for anyone in a customer-facing role to master.

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SuccessCOACHING

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SuccessCOACHING

SuccessCOACHING helps Customer Success Managers and Customer Success teams to not only know the best practices that drive Customer Success, but also how to apply them to resolve the real, everyday challenges Customer Success professional face as they work with their customers. We’ve distilled the insights gained from working with 500+ companies and created a comprehensive, easy to follow Customer Success training program trusted by CSMs from leading companies around the globe.