Complaints – the clerks role in leading the process
Training Course
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The Education People
About the CPD course
During the course delegates will explore: Key areas of legislation and guidance for a complaints policy; An overview of school complaints procedures/policies; The clerk as the contact point for the complainant and the committee; The legal rights and duties of all involved in the complaint process; Organising the panel meeting; Preparing and distributing the panel pack; Managing the panel meeting; advising; documenting and circulating the minutes of the meeting; Notifying all parties of the outcome.
The Education People is a one-stop shop for education services, to help you improve learning, wellbeing and children’s development.
We support the full age range from early years to young adults, with over 800 products and services available specific to education needs always. Our people are here to support your people and ensure you receive a high quality product and get value for money. We already work with many education professionals, delivering services that have supported education settings to transform outcomes and the quality of education across Kent.
