Complaint Handling Training

This course on Complaint Handling provides a comprehensive understanding of effectively managing complaints in healthcare. Covering legal requirements; it explores the importance of proficient complaint management; various patient complaints; and the reasons behind them. The Complaint Management Process is detailed; from receiving and assessing to investigating and resolving complaints. Communication skills; documentation; and record-keeping are emphasised; addressing confidentiality considerations. The course also covers data protection; continuous improvement through complaint handling; and strategies for managing emotional stress while dealing with complaints. Concluding with a summary and quiz; it equips participants with the knowledge and skills needed for adept and compassionate complaint handling in a healthcare setting