Contact Centre Training

Online Course • The Mandatory Training Group

About the CPD course

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows the subject well. Training your staff; and giving them the information that is needed to assist customer base is essential. Our 'Contact Centre Training' course helps participants gain the knowledge to provide a great customer experience. They will learn the skills in dealing with demanding customers; building rapport; and excellent listening skills. These combined skills will provide an increase in overall customer satisfaction throughout your organisation.

CPD Provider

The Mandatory Training Group

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The Mandatory Training Group

The Mandatory Training Group are a national delivery partner for ‘Health’ with the National Skills Academy (NSA). We are also an approved training centre with Training Qualifications UK offering Ofqual regulated training qualifications. We have a wide range of practical training courses that we deliver; including mandatory training courses, specialist training courses, train the trainer courses, dedicated training workshops and team building as well as Ofqual regulated QCF courses. The Mandatory Training Group offer bespoke accredited classroom training courses all over the UK, at any suitable training venue. Our team of trainers enables us to offer over 50 individual classroom courses, including CPD and QCF training qualifications. We also provide popular health and social care courses, including mandatory training for nursing and care staff.