Handling a Difficult Customer

Online Course • The Mandatory Training Group

About the CPD course

Customer service is a prime position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be demanding; with the right training; skills; and knowledge; any demanding customer can be handled properly and effectively. With a positive attitude; learners can effectively deal with the most challenging customers; and both parties can end the conversation well. Through our online 'Handling a Difficult Customer' course; learners learn stress management skills; building rapport; and recognising specific body language.

CPD Provider

The Mandatory Training Group

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The Mandatory Training Group

The Mandatory Training Group are a national delivery partner for ‘Health’ with the National Skills Academy (NSA). We are also an approved training centre with Training Qualifications UK offering Ofqual regulated training qualifications. We have a wide range of practical training courses that we deliver; including mandatory training courses, specialist training courses, train the trainer courses, dedicated training workshops and team building as well as Ofqual regulated QCF courses. The Mandatory Training Group offer bespoke accredited classroom training courses all over the UK, at any suitable training venue. Our team of trainers enables us to offer over 50 individual classroom courses, including CPD and QCF training qualifications. We also provide popular health and social care courses, including mandatory training for nursing and care staff.