Customer Service Excellence (CSX) Program

Training Course • The Marketing Sales Group

About the CPD course

Making the customer experience meaningful & memorable is a clear point of difference for individuals and organisations alike. In this engaging and informative program; you will learn to appreciate and understand how the attitude and behaviours of staff directly impacts upon the customer experience; which directly affects the success of the business. Discover how your engagement with customers can establish trust; while encouraging positive feedback that further endorses the brand and its staff.

CPD Provider

The Marketing Sales Group

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The Marketing Sales Group

Our mission is to support organisations and individuals as they strive for professional and business growth. The Marketing Sales Group (TMSG) established a dedicated platform where business leaders and individuals have access to essential resources, training and professional support services, to inspire and educate with a practical application. Developed by leaders in the sales and marketing profession, with extensive domestic and international experience, TMSG is a collaborative community with content written and sourced by industry experts.