Experiencing hostile or challenging behaviour in the workplace can be testing and demanding. Risk of assault is distressing and should be avoided where possible. Dynamic risk assessment; team working; safe positioning and effective communication can assist when reducing risk. Understanding conflict helps you to understand the behaviours displayed and the underlying emotions attached. Understanding the stages of crisis; behavioural indicators and corresponding strategies will help to de-escalate the situation. When this is not possible; exit strategies need to be in place. These key elements are vitally important if you work in an environment where you are potentially at risk.
The National Training Academy provides online solutions to individuals and businesses of all sizes; including the social housing sector, voluntary and community sector and the public and private sector. Recently commended by Staffordshire Chamber of Commerce in their science, technology and innovation category for 2016 business awards. In addition we offer consultancy and in-house training.