The FCA requires financial firms to follow a formal process for receiving and handling customer complaints. That means that workers must be trained in all the different steps of this process; from recognising complaints to investigating them; responding to; and recording each complaint properly. This training is designed to provide everything service employees need to know to comply with FCA requirements and; hopefully; please even the most dissatisfied customer.
Please note that VinciWorks courses are sold on a corporate rather than individual basis
We are a creative and driven team working hard each day to reinvent the impact that compliance tools and training can make.
Too many businesses are using boring, tedious and cumbersome processes to train their staff and maintain compliance. We know you can do better, and to prove it, we have been developing the compliance training, tools and resources to help any organisation of any size to change the status quo. VinciWorks offers compliance training, software and resources relating to ESG, anti-money laundering, GDPR and data protection, anti-bribery, sanctions and more. We exist to cover every organisation's compliance needs.