FCA Consumer Duty: A New Standard of Customer Care

Online Course • VinciWorks

About the CPD course

The Consumer Duty is a new set of rules developed by the Financial Conduct Authority (FCA) in order to create a higher standard of consumer protection in UK retail financial markets. It represents a significant regulatory change that will require firms to rethink their approaches to customer service; with a focus on delivering good outcomes for customers; rather than on internal processes. This course explains the FCA’ s Consumer Duty and what firms must do to implement it. Understand the FCA’s expectations for customer service. Know how to comply with the new regulatory regime. Prepare for how work processes will change under the new regime.

Please note that VinciWorks courses are sold on a corporate rather than individual basis

CPD Provider

VinciWorks

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VinciWorks

We are a creative and driven team working hard each day to reinvent the impact that compliance tools and training can make. Too many businesses are using boring, tedious and cumbersome processes to train their staff and maintain compliance. We know you can do better, and to prove it, we have been developing the compliance training, tools and resources to help any organisation of any size to change the status quo. VinciWorks offers compliance training, software and resources relating to ESG, anti-money laundering, GDPR and data protection, anti-bribery, sanctions and more. We exist to cover every organisation's compliance needs.