Vulnerable Customers in Financial Services

Online Course • VinciWorks

About the CPD course

A vulnerable customer is someone who; due to their personal circumstances; is especially susceptible to harm - particularly when a firm is not acting with appropriate levels of care. The Financial Conduct Authority expects firms to demonstrate how they are ensuring vulnerable customers are treated fairly. This includes recording and monitoring to ensure the service provided to vulnerable customers is as good as those provided to other customers. This courses provides a very brief overview of the characteristics of vulnerability; how those can manifest themselves; the spectrum of vulnerability; and how different life events can impact on a customer's vulnerability.

Please note that VinciWorks courses are sold on a corporate rather than individual basis

CPD Provider

VinciWorks

View Profile

Send an enquiry

Full Name*

Email Address*

Contact Number*

Industry*

Your Enquiry*

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

VinciWorks

We are a creative and driven team working hard each day to reinvent the impact that compliance tools and training can make. Too many businesses are using boring, tedious and cumbersome processes to train their staff and maintain compliance. We know you can do better, and to prove it, we have been developing the compliance training, tools and resources to help any organisation of any size to change the status quo. VinciWorks offers compliance training, software and resources relating to ESG, anti-money laundering, GDPR and data protection, anti-bribery, sanctions and more. We exist to cover every organisation's compliance needs.