Dialogue is the difference. Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. Both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when matters most. At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations. Crucial Conversations® for Mastering Dialogue gives individuals the skills to step into disagreement and turn disagreement into dialogue for improved relationships and results. Crucial Conversations® for Mastering Dialogue teaches nine powerful skill sets for lasting improvement.
An award-winning leadership training company that enables organisations to achieve new levels of performance by changing employee behaviour. By combining social science research with innovative instructional design, we create flexible learning experiences that teach proven skills for solving life’s most stubborn personal, interpersonal, and organisational problems. We offer courses in communication, performance, and leadership, focusing on behaviors that have a disproportionate impact on outcomes, called crucial skills.