With case studies and the appropriate coaching; participants will master the skills necessary for appropriately attracting; retaining; and creating loyal customers and clients in order to build a business with exceptional customer service. Best practices for all points of contact with customers will help to instil the confidence to handle each customer with care and respect.
Our employee training platform helps companies dramatically improve their profitability and effectiveness while lowering employee turnover. To date, we have trained and certified over 6,000 professionals based in over 30 different countries around the world. We have trained small business groups and several teams of Fortune 500 companies such as Thomson Reuters, Amer Sports, and Hewlett Packard (HP).
Once accepted into our programs, you will use our study guide, multimedia resources, practice test, and the required texts/readings to prepare for the examination. After you enroll, you will have our career coaches and faculty to support you every step of the way as you complete our programs.