Make an Impression Every Time Certificate

Online Course • YourGamePlan

About the CPD course

Even if a customer loves your products or services; they will hesitate to come back if they receive poor customer service. Demonstrating respect and care is essential for building relationships and creating a base of loyal clients. This course will teach you the basic principles of customer service and how to put them into effect in everyday business settings. You will learn how to communicate with customers; solve their problems and persuade them to buy your products and services while remaining transparent and acting in their best interests.

CPD Provider

YourGamePlan

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YourGamePlan

YourGamePlan's mission is to ensure that every student has the confidence and support they need to make the best decision about their future when they leave school. We believe soft and employability skills are paramount and guidance on improving these skills should be available to everyone, for free. We don't charge schools or students for our services. We will also be partnering with top UK employers to create sector specific courses, enabling students to understand more about career options available to them. In turn, helping young people choose which career path is right for them.