The drive is on in the NHS to provide equal status to mental and physical health. Attitudes to mental health issues are improving and people are more aware of the need to access... Read more
This course enables learners to increase their knowledge and understanding of mental health and covers the social and personal effects of mental ill health; cultural diversity and... Read more
Delegates will understand how to manage difficult employees; and manage inappropriate behaviour. Support will be provided on having those conversations and distinguishing between... Read more
Delegates will understand why we manage absence in the workplace and understand the importance of notification procedures. The session goes through different types of absence... Read more
The session will cover the definition of appraisals and allow delegates to understand the purpose of carrying them out effectively. The session covers the common pitfalls of appraisals... Read more
The session will provide an overview of the Equality Act 2010 and provide an awareness of the various protected characteristics. Delegates will understand the different types of... Read more
This session the purpose; the stages; responsibilities of the employer; employee rights and techniques for conducting fair and confidential investigations; disciplinary hearings and... Read more
Delegates will look at how they spend their time and understand what stops them from managing time effectively. The session will cover tools and techniques to support individuals in... Read more
Absence is a major frustration for employers of all sizes and sectors and yes; people become unwell. It happens. But managing attendance is not about punishing people for being ill. Read more
Performance can drop for many reasons and one of the key questions you need to answer before starting any formal management procedure is whether under performance is because they... Read more
It’s a sad truth that not everyone will get along with everyone else during their life. At work this can be particularly challenging and ongoing conflict between employees can be... Read more
No-one likes being ‘told off’ and no one enjoys doing the telling; well most people don’t in our experience. As managers you have a responsibility to ensure that you address... Read more
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