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CPD Event Calendar

Use our CPD event calendar to find upcoming industry events to attend to help support your CPD requirements

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Hospitality CPD Events in March 2019

  • Spider on the Wall Limited

    Customer Service Excellence Training Workshop 'Mirror Mirror'

    This workshop aims to deliver a combination of skills; knowledge and processes to ensure consistently high customer service levels are achieved: The Importance of consistently excellent Customer Service; Professional First Impressions/Perceptions of Others; Preparing for customer interaction; Professional Body Language; Active listening skills; Rapport Building skills for GREAT Customer relationships; Managing Customer Relationships on an ongoing basis; Telephone etiquette and Email content and structure; Questioning Skills for GREAT conversations; The personal touches. Going the Extra Mile – The WOW factor; Displaying empathy and understanding; Service Recovery Process – Dealing with Dissatisfied Customers.

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