CPD Event Calendar
Use our CPD event calendar to find upcoming industry events to attend to help support your CPD requirements
Hospitality CPD Events in March 2019
Customer Service Excellence Training Workshop 'Mirror Mirror'
13th Mar 2019 10:00 | Spider on the Wall Limited
This workshop aims to deliver a combination of skills; knowledge and processes to ensure consistently high customer service levels are achieved: The Importance of consistently excellent Customer Service; Professional First Impressions/Perceptions of Others; Preparing for customer interaction; Professional Body Language; Active listening skills; Rapport Building skills for GREAT Customer relationships; Managing Customer Relationships on an ongoing basis; Telephone etiquette and Email content and structure; Questioning Skills for GREAT conversations; The personal touches. Going the Extra Mile – The WOW factor; Displaying empathy and understanding; Service Recovery Process – Dealing with Dissatisfied Customers.