CPD - The CPD Certification Service

Business CPD Events in September 2021

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  Strategic leadership for service excellence – enhanced company performance and customer satisfaction

  5th Sep 2021 09:00 | Governance Gurus FZE

  This course provides leaders and managers with the tools to provide exemplary leadership during times of transformational change. Successful transformational change management only happens with an engaged workforce who have a clear understanding of the company’s purpose and its strategic direction and business objectives. By the end of the three days delegates will know how to effectively build and lead focused teams on customer satisfaction; service delivery excellence together with financial and non-financial KPIs and design and develop a corporate culture of service delivery excellence which is focused on customer centricity together with financial performance and quality customer service delivery.

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  Advanced Corporate Governance; Risk Management and Compliance Strategy Masterclass

  13th Sep 2021 09:00 | Governance Gurus FZE

  A deep dive into strategic excellence and achieving corporate objectives whilst remaining compliant and embedding corporate governance and risk management culture in your organisation. Going beyond the theory and exploring practical solutions to enhance performance and balance risk for sustainable growth. By the end of this four- day masterclass you will have the tools to weather any storm and better monitor and have oversight of senior management and risks across your organisation. A facilitated learning experience for participants of all levels. We will explore the relationship between leadership and management and the way corporate culture is embedded for ‘good governance’.

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