The hotel industry has experienced a huge shift and will look very different as the threat of COVID-19 subsides and guests begin to return. We will be joined by hospitality industry leaders who will share their experiences and insights on the challenges and opportunities to business and leisure tourism. The session will cover insights on: How to create an experience in a socially distanced environment? How the hotel industry will reshape its operations? How important is ESG for ‘resilient hospitality’?