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This event took place on 6th December 2017, so you won't be able to enquire. They may run the event again in the future. Contact the member by visiting their profile using the 'Member Profile' link above.

Feel happy to handle conflict situations involving even the most difficult people. Prevent conflicts escalating by “nipping them in the bud” early; Use logic and reason to resolve conflicts; Prevent conflicts caused by ambiguous instructions; Use your voice tones and body language correctly; Avoid unnecessary conflicts caused by the misuse of humour; Use praise and appreciation to immediately reinforce any positive changes

Holiday Inn Academy Suite
Sipson Road
London
UB7 OHP

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