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A comprehensive course which focuses on gaining an understanding of what causes conflict and how to identify and resolve conflict quickly; ensuring managers have the knowledge to handle difficult conversations with practical guidelines. This course covers: causes of conflict; what is conflict management; looking for the signs; prior symptoms; managers roles; mediation meetings; process; preparation; meeting; outcome; communication skills; and four-step process.

AHR Consultants
Suite 5
Bloxam Court
CV21 2DU