Conflict Management & Difficult Conversations - HR Management Training
AHR Consultants
Suite 5
Bloxam Court
Rugby
CV21 2DU
Wednesday 17th October 2018
9:30am - 4:00pm
This event took place on 17th October 2018, so you won't be able to enquire. They may run the event again in the future. Contact the member by visiting their profile using the 'Member Profile' link above.
A comprehensive course which focuses on gaining an understanding of what causes conflict and how to identify and resolve conflict quickly; ensuring managers have the knowledge to handle difficult conversations with practical guidelines. This course covers: causes of conflict; what is conflict management; looking for the signs; prior symptoms; managers roles; mediation meetings; process; preparation; meeting; outcome; communication skills; and four-step process.
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