CPD Events

BCO South West Research Launch: The Customer Experience Revolution – Closing the Skills Gap

19 Sep 2019

About the event

The BCO is delighted to announce the regional launch of its third study in the ‘Customer Experience’ portfolio of thought leadership and best practice guidance. This study focuses on the growing importance of service delivery and the need for a shift away from the traditional roles of property and facilities management as the industry continues to evolve and respond to the needs of occupants.

CPD Provider

British Council for Offices - BCO

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British Council for Offices - BCO

British Council for Offices - BCO

Established in 1990, the British Council for Offices' (BCO) mission is to research, develop and communicate best practice in all aspects of the office sector. It delivers this by providing a forum for the discussion and debate of relevant issues.