CPD Events

Strategic leadership for service excellence – enhanced company performance and customer satisfaction

26 Apr 2021

About the event

This course provides leaders and managers with the tools to provide exemplary leadership during times of transformational change. Successful transformational change management only happens with an engaged workforce who have a clear understanding of the company’s purpose and its strategic direction and business objectives. By the end of the three days delegates will know how to effectively build and lead focused teams on customer satisfaction; service delivery excellence together with financial and non-financial KPIs and design and develop a corporate culture of service delivery excellence which is focused on customer centricity together with financial performance and quality customer service delivery.

CPD Provider

Governance Gurus FZE

Governance Gurus FZE

Governance Gurus FZE

Governance Gurus has brought together some of the leading minds on corporate governance, change management, human resource management and corporate culture. The team are passionate about designing, implementing and embedding governance frameworks, internal controls and policies to improve processes, systems and business performance. Corporate culture and an organisation’s risk appetite and tolerances set the tone for employees, senior management and the Board. Organisations also need to manage relations with their stakeholders and shareholders. This can be successfully achieved through human resource management, employee engagement and performance measurement and rewards. Change management and business transformation projects can only be successful through sufficient planning, effective communication and by getting buy-in at all levels of the organisation. Most change initiatives fail due to a lack of urgency, reduced momentum or ineffective planning and communication. We would be happy to provide your organisation with bespoke training, development or coaching programs to enhance performance, engagement and comradery. A happy and engaged workforce will work better both individually and collectively. Change management training and other areas of specialism are our passion. Our team of experienced subject matter experts will happily work with your human resources, corporate affairs department or CEO’s office to design and rollout training, development or coaching sessions to take management to the next level of engagement or empowerment.  If you want to know more of the different programs we offer or can design for you, just drop us a message or call to speak with one of the team.