Effective Complaint Handling in Housing

21 Feb 2023

About the event

This conference will share best practice guidance and lessons learned from housing associations; the Housing Ombudsman and local authorities who are leading the way in complaints management. Participants will hear how to improve processes to maintain positive relationships with tenants; safeguard staff resilience and build their organisations reputation and performance. Participants will gain insights on the regulatory updates and expectations to ensure compliance.

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Knowledge Exchange Group

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Event Details

Effective Complaint Handling in Housing

21 Feb 2023

09:00 - 15:30

Online

Knowledge Exchange Group

Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.

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