Embedding Mediation for Complaints and Workplace Conflict Resolution Online Training

The Mediation Online Training will explore how mediation can be a cost-effective approach to sustainably resolving complaints and workplace disputes. Mediation aims to reduce the number of formal processes used in response to conflict. Embedding mediation as part of your complaint handling and workplace dispute resolution procedures can reduce the burden on different teams; optimising human and financial resources. Mediation can also be a to support the psychological safety of employees through better conversations. With simple steps to make mediation available throughout the response process; organisations will find a valuable resource to learn and improve services and promote psychological safety.