CPD Events
Embedding Mediation for Complaints and Workplace Conflict Resolution Online Training
16 Mar 2023
About the event
The Mediation Online Training will explore how mediation can be a cost-effective approach to sustainably resolving complaints and workplace disputes. Mediation aims to reduce the number of formal processes used in response to conflict. Embedding mediation as part of your complaint handling and workplace dispute resolution procedures can reduce the burden on different teams; optimising human and financial resources. Mediation can also be a to support the psychological safety of employees through better conversations. With simple steps to make mediation available throughout the response process; organisations will find a valuable resource to learn and improve services and promote psychological safety.
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Knowledge Exchange Group
Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.
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